Shipping policy

At J & F Aquatics Exotics, we understand how important it is for your aquarium products, accessories, decorations, and aquatic supplies to arrive on time and in excellent condition. Every order is carefully reviewed, securely packed, and shipped with attention to detail to provide a smooth and reliable delivery experience.

Below you’ll find complete information about our shipping methods, delivery timelines, and service coverage.

Delivery Method and Cost

  • Shipping Method: Standard Shipping
  • Shipping Coverage: United States only
  • Shipping Cost: Free on all orders
  • Currency: All prices and transactions are processed in U.S. Dollars (USD)

Order Processing and Delivery Timeline

Order Processing Time

Orders are processed within 1–3 business days after the order is placed. Orders are prepared and packed during business hours, excluding weekends and holidays.

Transit Time

Once shipped, orders typically arrive within 4–7 business days, depending on the destination and carrier performance.

Total Estimated Delivery Time

The total estimated delivery time is 5–10 business days from the date of purchase.

Order Cut-Off Time

Orders placed after 4:00 PM (EST) will begin processing on the next business day.

Delivery Area

J & F Aquatics Exotics currently ships only within the United States. International shipping is not available at this time.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking details to update in the carrier’s system after shipment.

Delivery Notes

  • Delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or high-demand periods.

  • J & F Aquatics Exotics is not responsible for delays caused by incorrect or incomplete shipping information provided during checkout.

  • Customers are responsible for ensuring that all shipping details are accurate before submitting an order.

  • Orders cannot be modified or canceled once they have been processed for shipment.

  • In the event that a package is returned due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.

Lost, Delayed, or Damaged Packages

If your order is significantly delayed, arrives damaged, or appears to be lost in transit, please contact our support team as soon as possible. We will work with the shipping carrier to investigate the issue and assist you in finding a resolution.

Customer Support

If you have any questions regarding shipping, delivery timelines, tracking information, or order status, our support team is here to help.

Shop Name: J & F Aquatics Exotics
Phone: +1 504-433-2161

E-mail: support@jfaquaticsexotics.com
Address: 506 Terry Pkwy Ste e, Terrytown, LA 70056, United States

Opening Hours: Monday to Sunday | 10 AM - 7 PM
Time Zone: (GMT-05:00) EST (New York)

Thank you for shopping with J & F Aquatics Exotics. We appreciate your trust and are committed to providing high-quality aquarium products, exceptional customer service, and a dependable shipping experience with every order.